Purchase Procedure | AC Service

AC Service Purchase Procedure

To ensure consistent quality, transparency, and timely service delivery, we follow a structured purchase and service workflow for all AC servicing and maintenance operations.

1. Service Request Initiation

Customers submit service requests via website form, phone call, WhatsApp, or email. Required details include AC type, capacity, issue description, and service location.

2. Job Assessment & Work Scope Definition

A technician evaluates the unit condition onsite or through pre-service consultation. The required service type is defined, such as:

General cleaning & servicing

Cooling performance repair

Gas recharge/refill

Spare parts replacement

Electrical fault repair

Full preventive maintenance

3. Parts & Materials Requirement Identification

If repairs or replacements are needed, the technician prepares a detailed list of required materials, including:

Refrigerant gas (R22, R32, R410A, etc.)

Capacitors & contactors

Filters & insulation materials

Copper piping & fittings

Fan motors or compressors

Cleaning chemicals & protective materials

4. Approved Vendor Selection

All spare parts and materials are sourced only from pre-approved, quality-verified suppliers to ensure durability, safety, and compatibility.

5. Purchase Order (PO) Issuance

A formal purchase order is issued specifying:

Item specifications

Brand and quality standards

Quantity requirements

Delivery timeline

Warranty terms (if applicable)

6. Materials Receiving & Quality Verification

Upon delivery, all items are inspected to confirm:

Correct specifications

Quantity accuracy

Physical condition

Authenticity & quality compliance

Defective or substandard items are returned immediately.

7. Service Execution

Certified technicians perform the service using proper tools, safety procedures, and manufacturer-recommended practices to ensure optimal performance.

8. Performance Testing & Quality Check

After servicing, the AC unit undergoes operational testing to verify:

Cooling efficiency

Airflow performance

Electrical safety

Noise & vibration levels

Gas pressure stability

9. Customer Approval & Service Completion

The service is considered complete only after customer verification and satisfaction confirmation.

10. Billing & Payment Processing

A transparent invoice is issued outlining service charges, parts costs, and warranty (if applicable). Payment can be made via cash, mobile banking, bank transfer, or online payment.

Why Our Procedure Ensures Reliable Service

✔ Use of genuine, high-quality spare parts

✔ Skilled and trained technicians

✔ Transparent pricing and documentation

✔ Safety and performance assurance

✔ Long-lasting cooling efficiency

✔ Customer satisfaction guarantee

This structured procedure ensures every AC service we provide is efficient, safe, and built for long-term performance.